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Orbit Service & Support Plans
Basic (Free)
Plus
Pro1
Device Manufacturer Warranty



Remote Device Update and System Status Monitoring



Remote Device Management and Repair
Limited Features


Extended Warranty for the Term of the Subscription
-


Advance Parts Replacement1
-


Product Trainings
Recorded
Recorded
Live, DTEN Instructor-led
Support Hours
During Standard
Business Hours
Business Hours
During Standard
Business Hours
Business Hours
24/5
Support Response Time
24 Hours
24 Hours
6 Hours
Support Channel(s)
Email
Email
Email, Chat
Customer Success Manager
-
-
Pool
Regular Service Check-in
-
-
Monthly
Executive Business Reviews
-
-
Remote
Personalized service plans available for large deployments
1 Orbit Pro will be available in EMEA from early 2022
* Plus the remainder of the limited warranty period
Terms and Conditions
Basic (Free)
Device Manufacturer Warranty

Remote Device Update And
System Status Monitoring
System Status Monitoring

All Features
Plus
Device Manufacturer Warranty

Remote Device Update and
System Status Monitoring
System Status Monitoring

Extended Warranty for the
Term of the Subscription
Term of the Subscription

All Features
Pro1
Device Manufacturer Warranty

Remote Device Update and
System Status Monitoring
System Status Monitoring

Extended Warranty for the
Term of the Subscription
Term of the Subscription

All Features
Personalized service plans available for large deployments
1 Currently available in only to US and select EU customers
* Plus the remainder of the limited warranty period
Terms and Conditions