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DTEN Orbit Service Plans

Ultimate Customer Experience Platform

+ Extended Warranty with Advance
Parts Replacement
+ Worry-Free Support
+ Remote Device & User Management
+ Device Monitoring

REVIEW SERVICE PLANS

Designed to Enhance the
DTEN User Experience
Designed to Enhance the DTEN
User Experience
Advance Product / Parts Replacement
Daily Health Check
Remote Monitoring & Repair
Worry-free IT Support & Services
Worry-free IT Support & Services
Device & User Management Dashboard
Remote Device & User Management
Remote Diagnosis & Repair
Device Status & Health Monitoring
Remote Firmware Updates

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Enhanced Customer Support
DTEN’s knowledgeable solutions experts are
dedicated to ensuring your success
Live Customer Support
Instructor-led Product Trainings
Personalized Service Options Available
Advanced Product Warranty
Minimize equipment downtime with advance
parts replacement and comprehensive device
coverage
Extended Manufacturer's Warranty for Length of
Service Plan
A Platform Built for Growth
New features and enhancements will be regularly
added to further enrich the DTEN user
experience
New features and enhancements will be
regularly added to further enrich the DTEN
user experience

SCHEDULE A DEMO
SCHEDULE A DEMO
Orbit Service & Support Plans
 
Basic (Free)
Plus
Pro1
Device Manufacturer Warranty
Remote Device Update and System Status Monitoring
Remote Device Management and Repair
Limited Features
Extended Warranty for the Term of the Subscription
-
Advance Parts Replacement1
-
Product Trainings
Recorded
Recorded
Live, DTEN Instructor-led
Support Hours
During Standard
Business Hours
During Standard
Business Hours
24/5
Support Response Time
24 Hours
24 Hours
6 Hours
Support Channel(s)
Email
Email
Email, Chat
Customer Success Manager
-
-
Pool
Regular Service Check-in
-
-
Monthly
Executive Business Reviews
-
-
Remote

Personalized service plans available for large deployments

1 Orbit Pro will be available in EMEA from early 2022

* Plus the remainder of the limited warranty period


Terms and Conditions
Basic (Free)
Device Manufacturer Warranty
Remote Device Update And
System Status Monitoring
Remote Device Management
and Repair
Limited Features
Product Trainings
Recorded
Support Hours
During Standard
Business Hours
Support Response Time
24 Hours
Support Channel(s)
Email
All Features
Plus
Device Manufacturer Warranty
Remote Device Update and
System Status Monitoring
Remote Device Management
and Repair
Extended Warranty for the
Term of the Subscription
Advance Parts Replacement1
Product Trainings
Recorded
Support Hours
During Standard
Business Hours
Support Response Time
24 Hours
Support Channel(s)
Email
All Features
Pro1
Device Manufacturer Warranty
Remote Device Update and
System Status Monitoring
Extended Warranty for the
Term of the Subscription
Remote Device Management
and Repair
Advance Parts Replacement1
Product Trainings
Live, DTEN
Instructor-led
Support Hours
24/7
Support Response Time
3 Hours
Support Channel(s)
Email, Chat
Customer Success Manager
Pool
Regular Service Check-in
Monthly
Executive Business Reviews
Remote
All Features

Personalized service plans available for large deployments

1 Currently available in only to US and select EU customers

* Plus the remainder of the limited warranty period


Terms and Conditions